Refund policy

STORY COLLECTIONS:

Money-Back Guarantee

We created The Moonlit Letters to be an enjoyable experience, one that draws you into each mystery collection and keeps you fully immersed. We want our stories to be a positive experience for you, and we fully stand behind the service we provide. If you’re not completely satisfied after receiving your first two letters, simply let us know within 30 days of your first mailing. We’ll issue you a full refund, no questions asked.

Damaged, Missing, or Incorrect Letters

If a letter goes missing due to a delay in notifying us of an address change, we’re happy to resend one letter at no charge.

For prepaid customers, additional replacement letters may be sent for $5 per letter (US) or $7 per letter (international).

For monthly customers, you will continue to be billed until 12 payments have been completed. If additional letters are needed beyond those 12 payments, they may be resent for $5 per letter (US) or $7 per letter (international).

If a letter is lost, damaged, or discarded due to customer error, resends are available at the standard replacement rate: $5 per letter (U.S.) or $7 per letter (international).

If a letter is incorrect, incomplete, or undeliverable due to an internal error on our part, we will gladly resend it at no cost to you.

MAIL CLUBS:

All mail-club subscriptions will renew automatically. For the month-to-month payment option, we will only allow refunds on mailings we have not yet processed.

Damaged, Missing, or Incorrect Letters

If a mail-club issue goes missing due to a delay in notifying us of an address change, we’re happy to resend one letter at no charge.

Additional replacement letters may be sent for $9 per issue (US) or $11 per issue (international).

If an issue is lost, damaged, or discarded due to customer error, resends are available at the standard replacement rate: $9 per issue (U.S.) or $11 per issue (international).

If a mail-club issue is incorrect, incomplete, or undeliverable due to an internal error on our part, we will gladly resend it at no cost to you.